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job description
French Customer Care
Adams' Multilingual Recruitment
2008-07-26
Job description:
Being the first contact point for customers. Act as an intermediary between customer/sales/ internal departments. Receives and processes customer orders, inquiries and /or complaints. Responsible for maintaining customer order book and contributing to reaching the targets for the month.
Responsible to ensure “contact point for clients and sales”, by recording and processing orders received by WIN, EDI, mail, phone, fax on a daily bases. Ensure 100% phone coverage during office hours. Search for possible solutions for problems and apply them
Act as an intermediary between customer/sales/ internal departments, by ensuring correct communication between customers and sales on daily bases. Provide reports for customers and sales to improve the budget and service/sales.
Check with financial department the hold /credit status of orders/customers.
Company description:
Adams Multilingual Recruitment was founded by Maureen Adam in 1997 with the objective of providing a recruitment service for international people wishing to start or further their career in the Netherlands. We specialize in native speakers (in any language) with fluency in English. We have built strong relationships with a wide range of exciting and diverse international companies who can offer extensive career opportunities. Whether you are looking to promote your marketing skills or add value as an accountant, we are in a position to assist you in your job search.
Requirements:
Bachelor’s degree
Strong communication skills
Ability to work under pressure
Fluent knowledge of the at least 2 foreign languages- French and English
Knowledge of the ACS (AS-400) system, Outlook, Excel, Word
Being able to work independently as well as a team-player
Pro active attitude – Enthusiastic.
Hands on. Service minded.
Contact name: Serrana Zorrilla
Contact email: serrana@adamsrecruitment.com
Contact phone: 020 5800340
