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job description
Technical Support Engineer - Dutch or Spanish
Adams' Multilingual Recruitment
2008-07-26
Job description:
Support engineers at the ETSC resolve complex technical problems involving all of The company’s major product lines: our development platform (OpenEdge), our Enterprise Infrastructure products including Service Oriented Architectures and Application Integration (Sonic MQ and Sonic ESB), Data Integration (DataXtend/SI) and the emerging areas of SOA Governance and Business Activity Monitoring (Actional), together with Event Stream Processing and real time information tools (Apama).
You will be positioned in one of our product’s expertise communities and provided the opportunity to grow within product range as well as broaden your software problem resolution skills.
Duties and Responsibilities
Provide Technical Support:
• Demonstrate an increasing ability to troubleshoot and resolve customer issues independently, using appropriate problem solving techniques (as opposed to “trial and error”) and focus on quality support.
• Manage customers effectively and professionally, escalate issues to your team lead or manager as needed
• Troubleshoot and diagnose routinely encountered customer issues making use of the resources available to you, and provide valid workarounds wherever possible.
Skill Development:
• Attend formal and informal training offered within the office, and externally based on your interest or when requested to do so by your manager.
• Demonstrate willingness and capability to increase product and procedural knowledge through self-training, work on support requests and with colleagues
• Demonstrate an ability to apply acquired knowledge when handling customer issues
• Demonstrate increasing proficiency using hardware, software, and network resources for testing and resolving customer issues
Company description:
Adams Multilingual Recruitment was founded by Maureen Adam in 1997 with the objective of providing a recruitment service for international people wishing to start or further their career in the Netherlands. We specialize in native speakers (in any language) with fluency in English. We have built strong relationships with a wide range of exciting and diverse international companies who can offer extensive career opportunities. Whether you are looking to promote your marketing skills or add value as an accountant, we are in a position to assist you in your job search.
Requirements:
Typical Analyst TSE Profile/Qualifications
• University-level education (Computer Science or related field) preferred.
• Some experience as an Application Developer (Java, C, C++, C#, SQL) or Database/System Administrator (MS-SQL, Oracle) is required.
• Strong customer focus as you will be dealing with a variety of people on different levels; software developers, solution architects, projects managers etc.
• Good personal organizational and multi-tasking skills.
• Self-driven.
• Team player as you will join a sharp team with a good team spirit.
• Strong problem-description and –solving skills combined with a pragmatic approach to problem resolution.
• Effective prioritization skills.
• Good communication both verbal and written in English is mandatory. Most communication takes place over the phone so you need to be able to deal with people with different backgrounds and nationalities.
• (Near-)Native command of one or more of the following languages is desired: English
Contact name: Serrana Zorrilla
Contact email: serrana@adamsrecruitment.com
Contact phone: 020 5800340
