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job description
**French 2nd line customer support in Amsterdam!**
Multilingual Solutions
2008-05-13
Job description:
Your role Provide in-depth ("second tier") technical and product support to customers through the troubleshooting and debugging of hardware, software, and application issues. Mainly interacts with system administrators within the customer’s base and resellers’ helpdesk staff. * Address customer and reseller questions on the usage and configuration of their * Provide customer support both by phone and online and manage customer cases * Assist in creation of Support Knowledge Base Articles for their support website * Provide technical assistance and remote troubleshooting support * Reproduce customer issues for local diagnosis and troubleshooting
solutions
The company is looking for a 2nd line support engineer to provide technical support and/or guidance directly to customers and resellers. You will be responsible for analysis, diagnosis and problem solving of their products, qualifying the impact of issues and defining and executing action plans to address issues.
Company description:
The company we work for is looking for an experienced technical support engineer who has a strong background in customer-facing technical case management and resolution, with a strong preference for experience that includes application and/or mobile platforms and tools. This technical support engineer has to be a native French speaker. About the company What do you get? Your working hours will be from 9:00 to 18:00 GMT +1, and you will be located in Amsterdam. The salary depends on your experience and is from €2100 depending on your experience. They are relocated close to the Amstel station and are based in a nice and big building. You will be part of a small but pro-active team. Interested? Do you think that you are the right person for this job? Send me your CV immediately or call NICOLETTE DRIJBER at 020 – 5221788 for more information!
Requirements:
Requirements * More than 2 years of call centre experience
* Bachelor's degree in Computer Science or equivalent experience level
* Native FRENCH and fluent English
* Feeling comfortable and challenged by troubleshooting customer issues with insufficient data with the lack of complete customer information
* Ability to articulate current status and issues
* Ability to take direction and provide appropriate feedback
* Windows skills (2000 Server, 2003 Server, XP and Vista)
* Basic knowledge of Microsoft Exchange and Active Directory
* Experience with hosting operations is a plus
* Experience with wireless systems is a plus
* Hands-on experience implementing, troubleshooting, and supporting applications
Contact name: Nicolette Drijber
Contact email: support@multilingualsolutions.nl
Second email: n.drijber@multilingualsolutions.com
Contact phone: 0205221788
