Field Agent Support Executive - Dutch, French and English Undutchables
2009-10-28
Job description:
Work with the teams in Paris and London to proactively build and manage Agent relationships from an operational perspective, and to ensure BENELUX operational objectives are met.
Ensure that Agents are fully operational in line with agreed service levels by undertaking site visits on a regular basis, together with ongoing telephone liaison.
Deliver face-to-face training to new Agents until live date. On an ongoing basis, identify training needs of existing Agents and deliver any re-training initiatives. Ensure completion of Training Checklist and feedback to Training Executive, as appropriate.
Production and distribution of appropriate Agent stationery, liasing with Operations Project Executive where necessary. Ensure stock levels are maintained.
Ensure that local operational issues of commercial importance are escalated to the appropriate individual/teams in a timely manner, in addition to completing weekly reports.
Company description:
International Company
Requirements:
Significant previous experience in a busy co-ordination role, ideally within a front-line customer service, sales support, help-desk or operations environment.
Good all round standard of education.
Excellent organisational and project management skills, able to prioritise own workload and liase with and co-ordinate the activities of a geographically dispersed team.
Knowledge of banking / mobile solutions such as credit card issuing, mobile payment, e-banking solutions is an added value.
Commercial awareness, ability to identify and report key operational issues on a timely basis.
Excellent problem solving skills able to think through likely cause of problems before referring them to others.
Excellent customer service skills, responsive to the needs of Agents, customers and the business.
First class interpersonal skills, able to build and maintain credible relationships with Agents and customers, in person and over the telephone.
Able to influence others, adopts a tenacious approach to ensure that issues, which have been raised, are resolved.
Strong presentational skills. Experience of delivering training would be extremely advantageous.
Ability to communicate clearly to people for whom English is not their first language.
Fluency in Dutch, French and English
Salary indication
40-50K
Selection procedure
If you are interested in this vacancy, you can apply below. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek onze website voor meer informatie over deze vacature.
Twitter
LinkedIn
Facebook
Flickr