Customer service Nordics for January, AC

Post updated: 24/11/2014

Reference number: 20141003ZQSI
Undutchables Recruitment Agency is your recruitment partner for career opportunities within the international business sector in the Netherlands. On behalf of our clients we match multilingual talent with challenging jobs in the Netherlands.
Our client is an international call center.
Job description:
Your work at B2C/ B2B (in the tourism branch) As a csrin Amsterdam you answer travel related questions from our customers mainly by phone, but also per email. You suggest opportunities, make the travel reservations or help them to solve their own specific problem while visiting the website. You look for improvements in the process and take further action if needed.
Your tasks:
  • As an engaged representative for a company and partners you answer questions coming in through various communication channels like phone, email and chat.
  • Main focus will be answering phone calls to provide and search for information in our systems or manuals. You also give website assistance to customers and keep your knowledge up to date. By listening to the customer you find the best solution to exceed their expectations.
  • Informing our customers on flight fares, availability and schedules is your main task. You are able to detect sales leads and make the final booking.
  • Next to that you stimulate upselling, crossselling and customer loyalty. Its in your hands to explain advantages of the company product and to search for alternatives if the customers initial wish cannot be fulfilled

Your profile:
  • You are empathic, service minded and willing to go for the extra mile to exceed the expectations of the customer.
  • You have a professional secondary education level (MBO) of work and perception. Native level of Danish, Swedish or Norwegian as well as fluent English.
  • max. 13 years of experience recently gained in the call center/ csr field.
  • a candidate must preferably already live in the NL in order to start asap.
  • To prepare you for the job we will offer an extensive training which will start on the 02012015 and will take place between 09:00 17:30 from Monday to Friday for eight weeks.
  • Due to training and coaching is fulltime availability during the first 3 months required

Salary indication:
You will receive a 6 month contract with a maximum salary1.825 gross/month based on 40 hours a week.
It is a long term role (after 6 months you will get one year contract, then another 1 year and then indefinite time)
Application procedure:
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Contact: Undutchables
Phone: 020-445 97 38

Look at all jobs of: Undutchables

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