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14.0073NL - Technical Support Representative - Native Russian, Fluent German & English

Post updated: 22/08/2014


For our international client, located in the Amsterdam region, we are currently looking for aTechnical Support Representativeto join the team. The successful candidate will be responsible for managing contacts in a very customer oriented, efficient and effective way to ensure that they are fully satisfied and the required solutions are provided instantaneously.Job Profile for Technical Support RepresentativeResponsibilities will include but not limited to:-Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations-Handle telephone interface using judgments to deal with those, which cannot be handled at first contact and escalate and follow-up appropriately-Handle written customer communications in the form of email and web-chat in support of pre-sale and post-sale customer inquiries.-Obtain accurate customer details and amend contact-handling system when applicable-Generation of sales leads from these contacts-May, in the future, handle customer video chat interactions in support of pre-sale and post-sale customer inquiries.-Gives interface matrix listed compatibility information to customers on company released products.-May handle customer product repair invoicing and assist in preparation of customer service statistics.-Check status of repair orders per customer request.-Providing excellent customer management inclusive of excellent communications, responsive follow trough, and advocacy for customer issues with internal departmentsCandidate Profile for Technical Support Representative-Must be Native Russian, plus Fluent German and Fluent English, all verbal and written-2 years experience in technical support position is a pre-Problem solving and troubleshooting skilled-Excellent understanding of operation systems-Ability to review and conduct technical articles-Ability to process and retain large amount of information -Customer Focused-Self-driven and independent-People oriented and a Team player-Able to manage own time-Strong commercial affinity-Strong communication skills, ability to build and maintain internal and external relationships-Ability to work and perform under pressure-Certification in call management systems / MCDST / Unified Communication is advantageReference and Diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.ContactName : Mira KantolaPhone: 31 (0)20 406 9183Email: mira@bluelynx.com

Submission Deadline: 15/08/2014
Contact email: mira@bluelynx.com







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