Title: German Speaking Customer Care Agent
Salary: Excellent
Location: Barcelona - Spain
Languages: English, German
Posted: 16th Oct 2009

AFFILIATED COMPUTER SERVICES provides business process outsourcing and information technology solutions to world-class commercial and government clients. ACS is a global FORTUNE 500 company with 70,000 people supporting client operations reaching more than 100 countries.

In our European Service Centre, based just outside the city centre of Barcelona, we have almost 600 employees providing HR and Finance administration services to customers located in 16 different countries.

Duties and responsibilities

- Responds to telephone inquiries and complaints related with Human Resources issues using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
- Prepares standard reports to track workload, response time and quality of input

Requirements

- Experience with administrative tasks
- Experience in Customer Service
- Excellent Communication skills
- German and good knowledge of English

WE OFFER

Friendly international environment.
Free Spanish and English classes.
Attractive salary package.
Full time Monday to Friday, 8:00-17:00