Title: Assistant for Tuition Administration
Salary: Excellent
Location: Barcelona - Spain
Languages: English
Posted: 16th Oct 2009

AFFILIATED COMPUTER SERVICES provides business process outsourcing and information technology solutions to world-class commercial and government clients. ACS is a global FORTUNE 500 company with 74,000 people supporting client operations reaching more than 100 countries.

Duties and responsibilities:

Answers routine and specialized inquiries from training participants regarding training courses and schedules

? Responds to all inquiries using standard templates and procedures
? Gathers information, researches/resolves inquiries
? Communicates appropriate options for resolution in a timely manner
? Inform participants about services available and assesses customer needs
? Works with vendors and other third party sources to coordinate (non-) technical inquiries
? Schedules work to ensures accurate service coverage; monitors priority of tickets and shifts escalated tickets to assure resolution to problems
? Prepares standard reports to track workload, response time and quality of input

Requirements:

- Excellent Communication skills;
- Experience in administrative work;
- Fluent in German and English;
- Ability to multi-task, prioritize work and manage time based on business needs;
- Good organization skills with attention to detail and ability to follow through.