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Relationship Manager (Customer Success Manager)

Post updated: 23/07/2014


In a cloud-first, mobile-first world, the retention of customers through agile Customer LifecycleManagement (CLM) is critical to the success of an enterprise software business. An essential element of an effective online service CLM strategy is the function delivered by the telephone-based Customer SuccessManager (CSM), who is responsible for customer satisfaction, retention and growth. The CSM provides proactive, focused attention from deployment through usage, adoption and continual consumption in order to drive the successful use of Dynamics CRM deeply in to a customers business. The CSMs goals are to maximize the client's return on Microsoft Dynamics products and services, improve cus ...

Submission Deadline: 05/08/2014
Contact email: http://eu.experteer.com/account/signup_now/expatica_com/2709076







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